Why are you so cheap?
Word of mouth is our best marketing and tool which is why we don't have a large marketing team. Instead, we invest in designer who focuses on constantly improving our design and quality. We charge what we feel is fair and what covers our costs.
Problems with your order ? Faulty Items ! How can I return my purchase for an exchange or refund?
We do have measures in place to ensure we offer the highest level of quality across all of our products.
If your item(s) is damaged or has a manufacturing fault we may be able to offer alternatives such as repair or exchanges. In most cases, you will need to return your item(s) for assessment by our returns department. Please contact our customer care team sales@bestttohave.com for return shipping instructions.
If you want to return your purchase , please email us to sales@besttohave.com
If you have received an incorrect item or an item is missing from your order, please email us with details of the error. Please remember to include your order number within your email, as this will help us speed up the search for your order details .
How can I return my purchase for an exchange with different size ?
We are currently not able to offer exchanges unless the item is faulty. .If you'd like a different colour or size, then the best thing to do is to return your unwanted item(s) to us for a refund and place a new order.
What are your accepted payment methods?
We only accept payment through PayPal, a well-known, trusted, and secure way to make payments over the Internet. Making a payment to us through PayPal is easy. You can use your existing PayPal account or pay by credit card even if you don’t have a PayPal account.
All Besttohave products include UK Value Added Tax (VAT), where applicable.
Do you have any physical store locations?
We do not have a traditional brick and mortar store. Since our customers are unable to physically visit us, we make every attempt to make shopping at our web store as close to the "real thing" as possible.
When will you dispatch my order?
We aim to dispatch all orders within 48 hours, subject to payment clearance and stock availability. Order processing may take up to five days in certain periods. We operate Monday to Friday with an exception for national/bank holidays.
Nickel or Metal allergies
Some of our jewellery may contain a trace amount of nickel. We advise you to check with a doctor before purchasing any jewellery from us, if you’ve experienced sensitivity in the past or have an allergic reaction to any metals. Please also contact us BEFORE placing your order . Our email address is sales@besttohave.com .
Jewellery Care Tips
In order to enjoy your jewellery for a long time, it is important that you follow a few basic and very simple rules:
Cleaning Titanium,Tungsten Rings with Gemstones, CZ
You should be careful when cleaning titanium jewellery containing gemstone: Many stones,CZ can be damaged by ultrasonic cleaners or some jewellery cleaning solutions, so these options are not recommended unless you are certain that they are safe for your stones.
Choose a cleaning method that is appropriate for the particular gemstones you have and will not damage them. Diamonds are quite durable, but softer gems should be handled with care.
Do not soak your gemstone jewellery in water, and only use a soft, damp cloth to wipe dirt off your stones.
My Silver jewellery is discoloured ?
Although our sterling silver jewellery is coated with an anti-tarnish solution, once exposed to the atmosphere it may tarnish. Wear and tear depend on how regularly you wear your jewellery and how you care for them. .All sterling silver will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph. We do not cover faults caused by neglect, misuse or normal wear and tear. Tarnishing is therefore not a manufacturing fault.
We also recommend that you do not wear your jewellery whilst bathing, whilst in bed or during sporting activities.
We recommend you protect your jewellery by wrapping it soft fabric or in an air tight sealable bag and storing it in a cool, dry place, keeping individual pieces separate to avoid scratching.
Rose and Yellow Gold Plated Jewellery
Gold plated jewellery will wear off over time, however you can ensure that it lasts as long as possible taking extra care when wearing, storing and cleaning. How long this will take depends on how regularly you wear your jewellery and how you care for it. Please take care when handling gold plated jewellery to protect the layer of gold from excess wear and scratching. Always remove your gold plated jewellery when applying perfume and cosmetics. When removed please make sure to keep all jewellery in separate pouches or boxes to prevent pieces rubbing and scratching against one another.
Is a Titanium ring scratch-proof?
Titanium is durable and much stronger than platinum, silver, and gold, it is not completely scratch resistant. Titanium rings can obtain scratches and scuff marks like any other metal, due to everyday use and natural wear and tear. Scratching of any metal, including titanium, can happen within one day or one year - there is not a certain time from when scratching and wear will begin to occur.This is why you should remove your titanium rings and other jewellery when engaging in activities that can expose your items to the risk of bumps, hits and damage.
Please avoid wearing it when you are in the shower or in the swimming pool. The chlorine found in the water can damage the other metals in your titanium jewellery.
Do Tungsten Rings Break?
One of the most popular and in-demand types of wedding rings today is the tungsten carbide wedding band. This is because of the great number of benefits found in them compared to wedding rings or bands made from platinum, gold and other precious metals.One of the main reasons people choose tungsten carbide rings is because they are the hardest metal on earth. But tungsten rings can shatter when enough force is applied to them. This means that instead of bending like a gold ring, tungsten will break. So in a critical moment, the band will break without harming a finger.
Can Titanium or Tungsten Carbide ring be cut off?
In an emergency situation where there might be a medical necessity to remove the band (such as hand or finger injury) Titanium rings can be cut off with manual or power ring cutters. A high quality, diamond coated disc or tempered tool steel blade is required to cut titanium rings. A diamond blade will make the job much easier and quicker. It will also last much longer than a tool steel blade.
The most common method of removing Tungsten rings from your finger is by using a pair of vice grips. The vice grips apply enough pressure that the tungsten ring fractures safely. Most emergency personnel have this common tool, as well as your local hospital emergency rooms. You can call your local hospital to check ahead of time, and ask if they have a vice grip wrench or locking pliers that can crack a tungsten ring off because they cannot be cut off.
Inlay
Black, Gold Tungsten and Coloured Tungsten
Tungsten is naturally silver in colour, and so all variations such as Black Tungsten or Coloured Tungsten are achieved through a process called ion plating. Ion plating is a modern resurfacing technique that utilises atomic-sized particles to create a hard coating on the surface of the tungsten. Superior to traditional techniques such as electroplating, ion plating has an increased bonding strength to deliver a smooth surface and lasting results, and you can use it to create any colour. While ion plating offers good scratch-resistance, particularly when compared to traditional jewellery materials such as silver and gold, it is not as scratch-resistant as tungsten itself. You can damage Ion-plated tungsten with abrasive surfaces, harsh chemicals, and hard materials such as wood, metal, and tiles. Repetitive contact with items such as a mobile phone or computer mouse can also cause surface scratches, and so extra care is advised. To keep your ion-plated tungsten jewellery in perfect condition, it is recommended that you remove tungsten rings before playing sports, working out at the gym, washing dishes, swimming, or handling metal objects, just as you would with your gold or silver ring to protect it against scratches. As one of the hardest materials used in jewellery making today, tungsten has a long list of benefits, and with a little extra care, ion-plated tungsten rings will last a lifetime.
How can I find my Ring Size ?
To help you find the right ring size this table shows the inside circumference of each UK/USA ring size.
The thicker the ring, the tighter the fit, so if you choose a ring with a deep bandwidth, you will likely need to go one size up.
If you still can't find your require ring size, please email your measurement to our Customer Services team sales@besttohave.com and we’ll help you out.
Website errors –
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
