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FAQS


Extended Christmas returns policy

 

Our extended Christmas returns policy is valid from 1st December 2017. This mens Items bought between now & 24th December 2017 can be returned or exchanged until 13th Jan 2018. Normal exclusions apply.

 

Items sent back for return or exchange must be in original condition, not worn, altered, saleable and should be returned with all original documents you must pay for any return shipping expense. 


If you receive an item with a defect, or the wrong item, we’ll be happy to repair it, replace it or issue full refund of your payment including shipping and handling costs.


If you want to return your purchase for an exchange/refund  please email us to sales@besttohave.com  for return instructions.

 

Can I place my order over the phone?

Presently, we cannot take orders by phone; all orders should be placed online.




Why are you so cheap?

 

Word of mouth is our best marketing and tool which is why we don't have a large marketing team. Instead we invest in designer who focus on constantly improving our design and quality . We charge what we feel is fair and what covers our costs.


 

Problems with your order ? Faulty Items  ! How can I return my purchase for an exchange or refund?

We do have measures in place to ensure we offer the highest level of quality across all of our products.

If your item(s) is damaged or has a manufacturing fault we may be able to offer alternatives such as repair or exchanges. In most cases, you will need to return your item(s) for assessment by our returns department. Please contact our customer care team sales@bestttohave.com for return shipping instructions.


If you want to return your purchase for an exchange/refund  please email us to sales@besttohave.com


If you have received an incorrect item or an item is missing from your order, please email us with details of the error. Please remember to include your order number within your email, as this will help us speed up the search for your order details .

 

 


How long will it take for me to receive my exchange?

 

Exchanges are usually processed and despatched within 3-7 working days of us receiving the goods back.If you have any tracking number , please email us to sales@besttohave.com. It will speed our return process .Please remember to include your order number within your email.

In the unlikely event that you haven’t received your exchange/replacement item within 10 days of returning your items. Contact our Customer Service team sales@besttohave.com and we’ll help you out.



What are your accepted payment methods?

We only accept payment through PayPal, a well-known, trusted, and secure way to make payments over the Internet. Making a payment to us through PayPal is easy. You can use your existing PayPal account or pay by credit card even if you don’t have a PayPal account.


Will I be charged VAT?

All Besttohave products include UK Value Added Tax (VAT), where applicable.


Do you have any physical store locations?

We do not have a traditional brick and mortar store. Since our customers are unable to physically visit us, we make every attempt to make shopping at our web store as close to the "real thing" as possible.

 

When will you dispatch my order?


We aims to dispatch all orders within 48 hours, subject to payment clearance and stock availability. Order processing may take up to five days in certain periods. We operate Monday to Friday with exception for national/bank holidays. 

 
 

Nickel or Metal allergies 

Some of our jewellery may contain trace amount of nickel. We advise you to check with a doctor before purchase any jewellery from us, if you’ve experienced sensitivity in the past or have an allergic reaction to any metals. Please also contact us BEFORE placing your order . Our email address is sales@besttohave.com


 

Jewellery Care Tips

In order to enjoy your jewellery for a long time, it is important that you follow a few basic and very simple rules: 

  • Store your jewellery in a jewellery box or in a silk or velvet bag designed for this purpose, preferably each piece of jewellery separately. 
  • Do not expose jewellery to chemicals.
  • Perfume can damage the jewellery, it should never be applied directly on the jewel.
  • Most of the jewellery can be damaged by chlorine, thermal and sea water which may damage the metal itself or stones which are glued on the jewel. 
  • Clean the jewellery only in solutions with cloths especially designed for this purpose. There exists a wide range of special cloths, solutions and creams designed for jewellery cleaning. If you are not sure, have your jewel cleaned directly at the jeweller.
  • Do not soak your gemstone jewellery in water, and only use a soft, damp cloth to wipe dirt off your stones.
  • Never apply brute force on jewellery



Cleaning Titanium,Tungsten Rings with Gemstones, CZ


You should be careful when cleaning titanium jewellery containing gemstone: Many stones,CZ can be damaged by ultrasonic cleaners or some jewellery cleaning solutions, so these options are not recommended unless you are certain that they are safe for your stones.

Choose a cleaning method that is appropriate for the particular gemstones you have and will not damage them. Diamonds are quite durable, but softer gems should be handled with care. 

Do not soak your gemstone jewellery in water, and only use a soft, damp cloth to wipe dirt off your stones.


My Silver jewellery is discoloured ?

Although our sterling silver jewellery is coated with an anti-tarnish solution, once exposed to the atmosphere it may tarnish . Wear and tear are depend on how regularly you wear your jewellery and how you care for them. .All sterling silver will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph.We do not cover faults caused by neglect, misuse or normal wear and tear. Tarnishing is therefore not a manufacturing fault. 

We also recommend that you do not wear your jewellery whilst bathing, whilst in bed or during sporting activities

 

We recommend you protect your jewellery by wrapping it soft fabric or in an air tight sealable bag and storing it in a cool, dry place, keeping individual pieces separate to avoid scratching.

 
 

Rose and Yellow Gold Plated Jewellery  

Gold plated jewellery will wear off over time, however you can ensure that it lasts as long as possible taking extra care when wearing, storing and cleaning . How long this will take depends on how regularly you wear your jewellery and how you care for it. Please take care when handling gold plated jewellery to protect the layer of gold from excess wear and scratching. Always remove your gold plated jewellery when applying perfume and cosmetics.  When removed please make sure to keep all jewellery in separate pouches or boxes to prevent pieces rubbing and scratching against one another. 

 

 

Is a Titanium ring scratch-proof?

Titanium is durable and  much stronger than platinum, silver and gold, it is not completely scratch resistant. Titanium rings can obtain scratches and scuff marks like any other metal, due to everyday use and natural wear and tear.Scratching of any metal, including titanium can happen within one day or one year - there is not a certain time from when scratching and wear will begin to occur  .This is why you should remove your titanium rings and other jewellery when engaging in activities that can expose your items to the risk of bumps, hits and damage.

Please avoid wearing it when you are in the shower or in the swimming pool. The chlorine found in the water can damage the other metals in your titanium jewellery. 

 

 

Do Tungsten Rings Break ?

 

One of the most popular and in-demand types of wedding rings today is tungsten carbide wedding band. This is because of the great number of benefits found in them compared to wedding rings or bands made from platinum, gold and other precious metals.One of the main reasons people choose tungsten carbide rings is because they are the hardest metal on earth. But tungsten rings can shatter when enough force is applied to them. This means that instead of bending like a gold ring, tungsten will break. So in a critical moment, the band will break without harming a finger.

 

Can Titanium or Tungsten Carbide ring be cut off?

In an emergency situation where there might be a medical necessity to remove the band (such as hand or finger injury) Titanium rings can be cut off with manual or power ring cutters. A high quality, diamond coated disc or tempered tool steel blade is required to cut titanium rings. A diamond blade will make the job much easier and quicker. It will also last much longer than a tool steel blade.

The most common method of removing Tungsten rings from your finger is by using a pair of vice grips. The vice grips apply enough pressure that the tungsten ring fractures safely.Most emergency personnel have this common tool, as well as your local hospital emergency rooms. You can call your local hospital to check ahead of time, and ask if they have a vice grip wrench or locking pliers that can crack a tungsten ring off because they cannot be cut off.

 

 

How can I find my Ring Size ?

To help you find the right ring size this table shows the inside circumference of each UK/USA ring size.

The thicker the ring, the tighter the fit, so if you choose a ring with a deep band width, you will likely need to go one size up.

If you still can't find your require ring size, please email your measurement to our Customer Services team sales@besttohave.com and we’ll help you out.


 Ring Size Chart



Website errors – 

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

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