DELIVERY

Enjoy Free unlimited standard UK delivery (Limited Time Only) The free standard delivery will be applied automatically at checkout.

UK Mainland Standard Delivery      £3.99   ( 2- 3 working days)

Express mail                                         £7.99   ( 1- 2 working days)

At the moment, we are only able to deliver within the UK. International shipping is currently unavailable.

''A signature may be required upon receipt of goods ''

Please allow 1- 2 business days for the order to be processed and dispatched. A shipping confirmation e-mail with a tracking number will be sent out after shipment has been dispatched. It is the customer's responsibility to use the tracking number provided to track their order's delivery status. We are not responsible for keeping track and updating each customer on their order's delivery status. If you want to return your purchase, please email us sales@besttohave.com  for return instructions.

REFUND / EXCHANGES POLICY 

At BESTTOHAVE, we strive to provide you with the best shopping experience possible. We understand that sometimes, for various reasons, you may need to cancel an order, exchange an item, or request a refund. Please read our Refund/Exchanges policy carefully to understand your rights and the procedures to follow.

*Please be aware that personalised items cannot be returned or refunded.

ORDER CANCELLATION 

You have the right to cancel your order at any time within 14 days after receiving your items. Certain exceptions to this cancellation right apply, and they are set out below. If you wish to cancel your order, please contact us at sales@besttohave.com before sending your items back.

RETURNS FOR A DIFFERENT COLOR OR SIZE

If you'd like a different color or size for your purchased item, we offer a generous 30-day return policy.  You can return the item within 30 days from the date of receipt for an exchange or a full refund.

Here are the key points for returns and exchanges:

The item must be in its original condition, unworn, unaltered, and saleable, and it should be returned with all original documents and tags. You are responsible for any return shipping expenses. Please ensure that you securely wrap the item you are returning to prevent any damage during transit. We cannot take responsibility for any damage to the item while it is in transit.

The return postage cost is the responsibility of the buyer. We recommend using a secure and tracked postage service and keeping a proof of postage. We are unable to authorize any refund or exchange until we have received the returned item in its original condition. We will not take responsibility for any items that are lost, stolen, or damaged during transit, so please take precautions to protect yourself.

Once we receive the item, we will process the refund within 7-14 days, and the funds will be refunded to the original payment source, such as the debit/credit card or PayPal used for the purchase.

DeFECTIVE ITEMS OR WRONG ITEM RECEIVED 

If you receive an item with a defect or if you receive the wrong item, we are here to make it right. We'll be happy to: Repair the item, Replace the item with the correct one, or Issue a full refund of your payment, including shipping and handling costs.

To initiate the return process for a defective item or a wrong item, please email us at sales@besttohave.com for return instructions.

EXCEPTIONS TO CANCELLATION RIGHT

Please note that certain exceptions apply to the 14-day cancellation right:

- Customized or personalized items may not be eligible for cancellation if production has already started.

- Earrings & Pierced Jewellery

In the interest of hygiene and for the protection of all our customers, earrings and pierced jewelry are excluded from our exchange and refund policy. The exclusion arises from a Health and Safety perspective and is an international recommendation to prevent the spread of infections and disease. This exclusion is in the interest of and for the protection of all our customers.

BACK ORDERS

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

RETURN ADDRESS

Please make sure your items are securely wrapped and send your return to following address. The cost of returning the goods to Besttohave is the customer's responsibility, unless the goods are damaged, faulty or incorrect.

BestToHave - Suite 7
548-550 Elder House,
Elder Gate ,Milton Keynes,
Buckinghamshire,
MK91LR,
UK

How much money will be refunded to me?

If you are returning all items in your order, Besttohave Ltd will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. We will not refund any Next Day, Express delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.

Refunds will be processed using the same payment method used for the original purchase.
Refunds may take 5-10 business days to process and appear in your account.This time scale can vary depending on your card issuer.
sales@besttohave.com reserves the right to refuse a return or exchange if the item does not meet our return policy criteria.

We value your satisfaction and want to ensure your shopping experience with us is as smooth as possible. If you have any questions or need assistance with a return or exchange, please do not hesitate to contact us at sales@besttohave.com.